Privacy Policy

1. Information We Collect

To provide you with the highest standard of care, we may collect the following types of information:

• Personal Identification: Name, address, phone number, email address, and emergency contact details.
• Health Information: Medical history, current health conditions, medication lists, dietary restrictions, and specific care requirements provided during our assessment.
• Billing Information: Credit card details, billing address, or insurance information necessary for payment processing.
• Website Data: Standard analytics data, such as IP addresses, browser types, and pages visited, collected through cookies to improve our website experience.

2. How We Use Your Information

Your information is used strictly for the purpose of providing and improving our services. Specifically, we use it to:

• Develop and implement a personalized, safe, and effective care plan for you or your loved one.
• Match you with the most appropriate caregiver based on needs and personality.
• Communicate with you regarding schedule changes, emergencies, or care updates.
• Process invoices and manage your account.
• Comply with legal and regulatory obligations.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. Your information may only be shared under the following circumstances:

• Authorized Caregivers: Relevant health and personal details are shared with your assigned caregivers solely to ensure they can provide safe and proper care.
• Medical Professionals: With your explicit consent, we may share information with your doctors, nurses, or hospital staff to coordinate care.
• Legal Requirements: We may disclose information if required by law, court order, or to protect the safety and rights of our clients or staff.

4. Data Security

We employ strict physical, electronic, and administrative security measures to protect your data against unauthorized access, alteration, or disclosure. Physical records are kept in locked filing cabinets, and digital records are stored on secure, encrypted servers with restricted access.

5. Your Rights & Choices

You have the right to access the personal information we hold about you. You may also request corrections to any inaccurate data or withdraw your consent for the collection and use of your information at any time (subject to legal or contractual restrictions and reasonable notice).

6. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will always be posted on this page.

7. Contacting Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our team directly using the information below.